Terms & Conditions
Terms & Conditions
Last updated: July 30, 2025
Welcome to Solar Care. These Terms and Conditions govern your access to and use of our website, services, and subscription plans. By accessing or using any part of the Solar Care website or subscribing to our services, you agree to be bound by these Terms. Please read them carefully.
Welcome to Solar Care. These Terms and Conditions govern your access to and use of our website, services, and subscription plans. By accessing or using any part of the Solar Care website or subscribing to our services, you agree to be bound by these Terms. Please read them carefully.
1. About Us
Solar Care is a professional solar panel maintenance service based in the UK. We provide cleaning, inspection, repairs, and preventative maintenance to ensure residential and commercial solar systems perform safely and efficiently.
Solar Care is a professional solar panel maintenance service based in the UK. We provide cleaning, inspection, repairs, and preventative maintenance to ensure residential and commercial solar systems perform safely and efficiently.
2. Eligibility
You must be at least 18 years old to use this website or subscribe to any of our services. By agreeing to these Terms, you represent that you meet this age requirement and are legally capable of entering into a binding contract.
You must be at least 18 years old to use this website or subscribe to any of our services. By agreeing to these Terms, you represent that you meet this age requirement and are legally capable of entering into a binding contract.
3. Scope of Services
Our services include, but are not limited to:
· Solar panel cleaning
· Electrical system inspections
· Performance diagnostics
· Repairs and emergency callouts
· Subscription-based maintenance plans
The exact scope of work will depend on the selected service tier or individual service booking.
Our services include, but are not limited to:
· Solar panel cleaning
· Electrical system inspections
· Performance diagnostics
· Repairs and emergency callouts
· Subscription-based maintenance plans
The exact scope of work will depend on the selected service tier or individual service booking.
4. Subscription Plans
We understand that circumstances change, and you may wish to cancel your Solar Care subscription. If you decide to unsubscribe, please review the following terms:
· Cancellation Notice: You must notify us at least 30 days in advance to cancel your subscription.
· Minimum Subscription Period: If you unsubscribe within the first 12 months of your subscription, you will be required to pay an early termination fee equivalent to three (3) months’ subscription charges.
· After First Year: After completing 12 months, you may cancel without penalty, provided the 30-day notice is given.
· How to Cancel: You can initiate cancellation from your account dashboard or by contacting our support team at contact@solarcare.ai.
· Outstanding Payments: Any pending invoices or partial payments must be cleared before the cancellation is processed.
This policy helps us maintain scheduling commitments and service quality across our customer base.
We understand that circumstances change, and you may wish to cancel your Solar Care subscription. If you decide to unsubscribe, please review the following terms:
· Cancellation Notice: You must notify us at least 30 days in advance to cancel your subscription.
· Minimum Subscription Period: If you unsubscribe within the first 12 months of your subscription, you will be required to pay an early termination fee equivalent to three (3) months’ subscription charges.
· After First Year: After completing 12 months, you may cancel without penalty, provided the 30-day notice is given.
· How to Cancel: You can initiate cancellation from your account dashboard or by contacting our support team at contact@solarcare.ai.
· Outstanding Payments: Any pending invoices or partial payments must be cleared before the cancellation is processed.
This policy helps us maintain scheduling commitments and service quality across our customer base.
5. Unsubscribing
We understand that circumstances change, and you may wish to cancel your Solar Care subscription. Please review the terms below, which vary depending on your plan:
We understand that circumstances change, and you may wish to cancel your Solar Care subscription. Please review the terms below, which vary depending on your plan:
5.1 Starter Plan (Flexible Monthly Subscription)
· Notice Period: You may cancel at any time with 30 days’ notice.
· Minimum Term: No minimum contract period applies.
· Refunds: No refunds are provided for any unused portion of the month after cancellation is confirmed.
· How to Cancel: Cancel via your customer dashboard or by contacting support at contact@solarcare.ai.
· Notice Period: You may cancel at any time with 30 days’ notice.
· Minimum Term: No minimum contract period applies.
· Refunds: No refunds are provided for any unused portion of the month after cancellation is confirmed.
· How to Cancel: Cancel via your customer dashboard or by contacting support at contact@solarcare.ai.
5.2 Premium & Ultimate Plans (12-Month Rolling Subscriptions)
These plans include at least one in-person system visit annually. To protect service delivery, the following cancellation terms apply:
· Contract Type: These are 12-month rolling subscriptions. Each 12-month period begins on your subscription anniversary.
· Notice Period: You may cancel at any time by giving 30 days’ notice, but the cancellation will only take effect at the end of your current 12-month term.
· If you cancel before the end of your current 12-month term, an early termination fee will apply. This will be the lower of: The total remaining subscription payments for the current term; or A fixed fee of £250 (the cost of the in-person service already delivered).
· Outstanding Payments: Any unpaid invoices must be settled before cancellation is processed.
· How to Cancel: You can cancel through your account dashboard or by contacting us at contact@solarcare.ai.
These plans include at least one in-person system visit annually. To protect service delivery, the following cancellation terms apply:
· Contract Type: These are 12-month rolling subscriptions. Each 12-month period begins on your subscription anniversary.
· Notice Period: You may cancel at any time by giving 30 days’ notice, but the cancellation will only take effect at the end of your current 12-month term.
· If you cancel before the end of your current 12-month term, an early termination fee will apply. This will be the lower of: The total remaining subscription payments for the current term; or A fixed fee of £250 (the cost of the in-person service already delivered).
· Outstanding Payments: Any unpaid invoices must be settled before cancellation is processed.
· How to Cancel: You can cancel through your account dashboard or by contacting us at contact@solarcare.ai.
6. Scheduling & Access
Maintenance visits will be scheduled in advance based on your location and selected plan. Customers agree to:
· Provide safe and reasonable access to the property and solar system.
· Notify us at least 24 hours in advance to reschedule.
· Ensure all pets and hazards are secured before our engineer’s arrival.
Failure to provide access may result in a missed visit fee.
Maintenance visits will be scheduled in advance based on your location and selected plan. Customers agree to:
· Provide safe and reasonable access to the property and solar system.
· Notify us at least 24 hours in advance to reschedule.
· Ensure all pets and hazards are secured before our engineer’s arrival.
Failure to provide access may result in a missed visit fee.
7. Safety & Liability
Your safety and system integrity are our priority. While we take all necessary precautions:
· Solar Care is not liable for pre-existing issues or faults not caused by our services.
· Customers are responsible for ensuring their installation is up to current UK regulations.
· If a fault is deemed unsafe, Solar Care reserves the right to suspend service until repaired.
Your safety and system integrity are our priority. While we take all necessary precautions:
· Solar Care is not liable for pre-existing issues or faults not caused by our services.
· Customers are responsible for ensuring their installation is up to current UK regulations.
· If a fault is deemed unsafe, Solar Care reserves the right to suspend service until repaired.
8. Emergency Callouts
Emergency callouts are available to all Solar Care customers as part of our service offering, with the level of access and cost depending on your subscription plan.
What’s included in an emergency callout:
· Assessment of urgent issues affecting safety or system performance
· (e.g., electrical faults, sudden power loss, or suspected equipment failure)
· Diagnostics and, where possible, temporary actions to make the system safe and functional
· Follow-up recommendations for permanent repairs if needed
Important Notes:
· Emergency callouts are not guaranteed as immediate or same-day response.
· Response times depend on engineer availability and issue severity.
· Callouts are typically scheduled within standard working hours (Mon–Fri, 8am–6pm). Out-of-hours support is subject to availability and may incur additional cost (unless covered under the Ultimate plan).
Emergency callouts are available to all Solar Care customers as part of our service offering, with the level of access and cost depending on your subscription plan.
What’s included in an emergency callout:
· Assessment of urgent issues affecting safety or system performance
· (e.g., electrical faults, sudden power loss, or suspected equipment failure)
· Diagnostics and, where possible, temporary actions to make the system safe and functional
· Follow-up recommendations for permanent repairs if needed
Important Notes:
· Emergency callouts are not guaranteed as immediate or same-day response.
· Response times depend on engineer availability and issue severity.
· Callouts are typically scheduled within standard working hours (Mon–Fri, 8am–6pm). Out-of-hours support is subject to availability and may incur additional cost (unless covered under the Ultimate plan).
9. Payment Terms
· Payments are processed securely via our third-party payment provider.
· All prices are listed in GBP and include VAT where applicable.
· Missed payments may lead to service suspension or account cancellation.
You are responsible for keeping your billing details up to date.
· Payments are processed securely via our third-party payment provider.
· All prices are listed in GBP and include VAT where applicable.
· Missed payments may lead to service suspension or account cancellation.
You are responsible for keeping your billing details up to date.
10. User Accounts
You may be required to create an account to manage subscriptions, view service history, or communicate with our team. You agree to:
· Provide accurate and up-to-date information.
· Keep your login credentials secure.
· Notify us immediately of any unauthorized access.
You may be required to create an account to manage subscriptions, view service history, or communicate with our team. You agree to:
· Provide accurate and up-to-date information.
· Keep your login credentials secure.
· Notify us immediately of any unauthorized access.
11. Data Protection
We comply with UK GDPR regulations. Your personal data will be:
· Used only for service provision, account management, and support.
· Never sold or shared with third parties without your consent.
· Stored securely using modern encryption and privacy protocols.
For more details, please review our Privacy Policy.
We comply with UK GDPR regulations. Your personal data will be:
· Used only for service provision, account management, and support.
· Never sold or shared with third parties without your consent.
· Stored securely using modern encryption and privacy protocols.
For more details, please review our Privacy Policy.
12. Intellectual Property
All content, trademarks, graphics, and logos on this site are the property of Solar Care or its licensors. You may not:
· Copy, modify, or distribute content without permission.
· Use our branding in any way that misrepresents affiliation or endorsement.
All content, trademarks, graphics, and logos on this site are the property of Solar Care or its licensors. You may not:
· Copy, modify, or distribute content without permission.
· Use our branding in any way that misrepresents affiliation or endorsement.
13. Termination
Solar Care may terminate your access or subscription at any time if:
· You breach any of these Terms.
· Fraudulent or abusive behavior is detected.
· Required payments are not made.
Solar Care may terminate your access or subscription at any time if:
· You breach any of these Terms.
· Fraudulent or abusive behavior is detected.
· Required payments are not made.
14. Changes to Terms
We reserve the right to update these Terms at any time. Significant changes will be communicated via email or through your dashboard. Continued use of our services indicates your acceptance of the updated terms.
We reserve the right to update these Terms at any time. Significant changes will be communicated via email or through your dashboard. Continued use of our services indicates your acceptance of the updated terms.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be handled through appropriate UK legal channels.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be handled through appropriate UK legal channels.
16. Contact Us
For questions or concerns about these Terms, please contact us.
For questions or concerns about these Terms, please contact us.
Ready to Protect Your Solar Investment?
Join over 2,500 UK homeowners who trust Solar Care to keep their panels performing at their best. Get your free assessment today and see how much you could be saving.
Ready to Protect Your Solar Investment?
Join over 2,500 UK homeowners who trust Solar Care to keep their panels performing at their best. Get your free assessment today and see how much you could be saving.
Ready to Protect Your Solar Investment?
Join over 2,500 UK homeowners who trust Solar Care to keep their panels performing at their best. Get your free assessment today and see how much you could be saving.
Stay Powered, Stay Informed
Get Solar Tips, Safety Updates, and Special Offers Straight to Your Inbox. Be the first to know—no spam. Unsubscribe anytime.
Solar Care is built to make solar maintenance simple, reliable,
and accessible. We’re here to protect your solar investment
with certified services you can trust
Services
Solar Panel Cleaning
Performance Monitoring
Preventive Maintenance
Emergency Repairs
System Health Checks
© 2025 All Rights Reserved
Stay Powered, Stay Informed
Get Solar Tips, Safety Updates, and Special Offers Straight to Your Inbox. Be the first to know—no spam. Unsubscribe anytime.
Solar Care is built to make solar maintenance simple, reliable,
and accessible. We’re here to protect your solar investment
with certified services you can trust
Services
Solar Panel Cleaning
Performance Monitoring
Preventive Maintenance
Emergency Repairs
System Health Checks
© 2025 All Rights Reserved
Stay Powered, Stay Informed
Get Solar Tips, Safety Updates, and Special Offers Straight to Your Inbox. Be the first to know—no spam. Unsubscribe anytime.
Solar Care is built to make solar maintenance simple, reliable,
and accessible. We’re here to protect your solar investment
with certified services you can trust
Services
Solar Panel Cleaning
Performance Monitoring
Preventive Maintenance
Emergency Repairs
System Health Checks
© 2025 All Rights Reserved